Please log into your DermCafé Portal. Then, look under the section called Lab Work and follow the simple instructions there. Please book your next appointment one week after your bloodwork is done, to allow for sufficient time for DermCafé to receive the bloodwork. If you are in Ontario, we strongly recommend that you get your bloodwork done at Dynacare lab centres. Unfortunately, Lifelabs provides inconsistent service and has lost patient results before. Thus, your care may be delayed if your bloodwork is done at Lifelabs

Missing a few days/weeks of iso- tretinoin will have no impact on your end outcome, because it is only the total cumulative dose by the end that will impact your end outcome. Please proceed with the next appointment as planned. Please do NOT proceed with a temporary prescription provided by your pharmacist. The dosing must be determined and supervised by your physician, not a pharmacist.

The COVID-19 pandemic is a rapidly evolving situation. Based on the current medical literature and scientific evidence available, our Doctors have no concerns about patients on iso- tretinoin receiving the vaccine. Please proceed to get your vaccine at your earliest convenience!

The laboratory will automatically send DermCafé your results. If you are able to obtain your own copy of the results, please feel free to email them to info@dermcafe.ca (a secure and encrypted account), as laboratories can occasionally be delayed in sending us your results. If you are in Ontario, please only do your labwork at Dynacare (Lifelabs in Ontario provides unreliable services and doing bloodwork there may delay the results).

DermCafé is now offering hair loss care for male and female pattern hair loss! However, certain conditions apply: -We only only accept patterned hair loss in ages 18-50. If your hair loss is occurring outside this age group, that requires a more complex assessment that needs to be done in-person. -Male / female pattern hair loss is not a medically insured service. The first consultation visit is $219, and subsequent visits are $149. We provide a receipt after every visit.

Male / female pattern hair loss is not a medically insured service. The first consultation visit is $219, and subsequent visits are $149. We provide a receipt after every visit.

DermCafé limits the types of hair loss that we can assess, because there are certain types of hair loss that cannot be safely assessed virtually. Specifically, these hair loss conditions require up-close in-person inspection and ongoing in-person procedural treatments (e.g. injections) that need to be done at a physical clinic.

Male / female pattern hair loss is not a medically insured service. The first consultation visit is $219, and subsequent visits are $149. We provide a receipt after every visit and no referral is needed for this private-pay service.

After your visit concludes, you'll be instantly emailed access to your secure DermCafé Portal. Your prescription will be inside! (Along with everything else you need from your visit)

Yes, it does! Published medical literature suggests that the large majority (80- 90%) of dermatologic concerns at the population level can be resolved through Video Visits with a Dermatologist.¹ Medical decisions reached via Video Visits are widely reported to directly parallel decisions made from in-person visits.² It has been well documented that teledermatology has the potential for reducing overall costs in a medical system.³ ¹ The majority of skin lesions in pediatric primary care attention could be managed by Teledermatology. Bianchi, G. M., et al. PLoS One. 2019 Dec 2;14(12):e0225479. doi: 10.1371/journal.pone.0225479. eCollection 2019. ² Teledermatology: A Review and Update. Lee, J. Eng, lish, J. C. American Journal of Clinical Dermatology. April 2018, Volume 19, Issue 2, pp 253–260 ³ Clinical effectiveness and cost-effectiveness of teledermatology: Where are we now and what are the barriers to adoption? Wang, R. H. et al. J Am Acad Dermatol. 2020 Feb 5. pii: S0190-9622(20)30151-1. doi: 10.1016/j.jaad.2020.01.065. ​

The higher the quality of your photo, the better our Doctors can assist you: ​ We recommend a simple 3 step approach: 1) Take a close up photo 2) Take a photo from specifically 4 cm away 3) Take a photo of the general area from specifically 10 cm away General tips: Ensure excellent lighting Centre your skin concern in the frame Ensure the photo is in-focus and not blurry (simply TAP in the centre of your frame) Have a friend take the photos for you For more information, please view www.dermpics.com All skin conditions treated at DermCafé do not require up-close inspection. Thus, photo inspection by your Dermatologist is a safe method for your care

Yes, as long as your UHIP, CIHIP or Morcare cards are valid, your DermCafé medical dermatology visits are covered!

Yes, you do not have to pay up-front for your medical dermatology virtual visits if you have a valid UHIP, CIHIP or Morcare card DermCafé will submit your billing directly to UHIP/CIHIP/Cowen/Morcare for you If you have UHIP or Morcare, please enter your card number accurately on registration to prevent any unnecessary delays. Invalid/inaccurately entered UHIP cards will cause the DermCafé system to automatically cancel your appointment. If you have CIHIP, please follow the simple registration instructions carefully and email us what is required to validate your CIHIP coverage.

If you have UHIP or CIHIP: yes, you need a referral to see a Dermatologist. You can book first with a DermCafé Family Doctor to obtain a referral If you have Morcare: no, you do not need a referral to see a Dermatologist. You can book directly with a Dermatologist here We do not make these rules, your insurance companies do 🤷‍♀️

The Canadian Health Insurance Act requires that all Consultations with Specialist Physicians are first evaluated by a Referring Physician (e.g. Family Physician). In order to provide you with OHIP/UHIP/CIHIP/MSP/AHS-accepted care, we are obligated to work within this Health Insurance Act.

Your referral was NOT sent via our instant online referral form (e.g. it was faxed to emailed to us) -Your referral needs to be manually processed on our end. Please expect an email titled "BOOK YOUR DERMATOLOGIST APPOINTMENT" in about 2-4 business days -We encourage all providers to use our online referral submission to provide their patients with the best access to a dermatologist appointment Your referral was sent via our instant online referral form -You should get an email instantly to book your Dermatologist appointment! When you get your email titled "BOOK YOUR DERMATOLOGIST APPOINTMENT", there is a link inside this email for you to Register (submit your info & photos, and book your Appointment). You must specifically use this link emailed to you as it is connected with your Referral. If you cannot find this email, please check your junk/spam folders. If it is still not there, it is possible that your Doctor mis-typed your email address when filling in the Referral. Please contact info@dermcafe.ca with the name of your Doctor so we can try to retrieve and correct your Referral

If you have your own Family Doctor, we encourage you to get a Referral from them. The Ontario health system has countless nonsensical rules that harm both the patient and system. If your Family Doctor is part of a Family Health Network or Family Health Organization, they will be negatively affected if you see another Family Doctor. However, if you don't have a Family Doctor, or know they won't be negatively affected, you can certainly see our DermCafé Family Doctor for a referral. Additionally, if you can provide us with their office fax number or secure email account, our Doctors can send them a letter after each of your DermCafé visits ​

Unfortunately, there is a severe shortage of Dermatologists in BC. Sometimes this means that the wait-times are longer than 1-2 weeks to see a BC Dermatologist at DermCafé. You are also always welcome to wait care at an alternative in-person Dermatologist clinic. Please note that, in BC, the wait-time for in-person Dermatologists is usually at least 1 year, due to both the severe lack of BC Dermatologists and the volume limitations of a traditional brick-and-mortar clinic.

Simply ask them to complete our quick, easy one-page online Referral Form at: dermcafecanada.com/referral Not every Doctor is completely comfortable with online forms. If they have any questions, please feel free to direct them to info@dermcafe.ca

Please check your email inbox for an email titled DermCafé Appointment Details If you do not see this email in your Inbox, please check your junk/spam folders. This email contains the simple instructions on what to do next, please read it carefully before your visit. ​

Please check your email inbox for a email titled DermCafé Portal for a link to your Patient Portal. If you do not see this email in your Inbox, please check your junk/spam folders. On the Portal, you can manage everything relating to your visit: Book your next appointment Access your prescription Access your lab forms if applicable etc

Children under 18 are not required to attend video call appointment if parent is present as long as high quality photos are submitted. However if your child is old enough to participate, they are encouraged to attend!

Simply log onto your Patient Portal, look for the section "Need to Contact us Directly," and click "Book a Squeeze-In Appointment." Because our Dermatologists are serving patients from the entire provinces of ON, BC, AB, NS & NB, we cannot guarantee that they will see you the same day. However, our Doctors will do everything they can to squeeze you in as soon as possible! If you are experiencing a medical emergency, please go to your nearest Emergency Room as we cannot care for medical emergencies at DermCafé.

All new concerns require a new Referral Please obtain a Referral from your own Family Doctor. If you cannot do that: 1. Log back into your DermCafé Portal 2. Look to the section My Next Appointment 3. Book with a Family Doctor to ask about a new Dermatologist Referral How to I log into my DermCafé Portal? Log in here: https://dermcafe.ca/patient-portal

DermCafé is able to offer the best Dermatologist wait-times in Canada due to its limitless digital platform and large collaborative team of Dermatologists & Family Physicians. You can view live information about our next-available Dermatologist on this webpage: dermcafecanada.com/booknowon We do occasionally get cancellations so feel free to check for a chance to reschedule! If you already have an appointment, you can easily reschedule by clicking the "Reschedule" link in your appointment email. When you book, you simply have to click through the different Dermatologists to see their availability. Beyond what is listed on that webpage, we do not hold any other sooner appointments for any particular patients in order to be fair to everyone who is urgently seeking a Dermatologist. We understand you are frustrated, but we hope you also appreciate that there are less than 700 Dermatologists serving the entire 37 million population of Canada. You are always welcome to seek alternative care at a traditional in-person Dermatology clinic. Please note that most in-person Dermatology clinics have wait times of at least a 6-9months due to volume limitations of a brick-and-mortar facility. We cannot care for medical emergencies virtually, so if you are experiencing a medical emergency, please go to your nearest emergency room.

Please log into your DermCafé Portal and look under My Next Appointment for the follow-up directive provided by your Dermatologist. If no specific follow-up is indicated, you can book a Family Doctor appointment first. How to I log into my DermCafé Portal? https://dermcafe.ca/patient-portal

Step 1. Go to your email inbox. ***ENSURE YOU ARE USING THE EMAIL ACCOUNT THAT YOU BOOKED THE APPOINTMENT WITH*** Step 2. Go to the inbox search bar Step 3. Type: DERMCAFE APPOINTMENT DETAILS It will appear If it does not, email info@dermcafe.ca

This is a new service at DermCafé in 2023! At this time, it is available only in Ontario and for patients aged 18-40, specifically for male/female-pattern hair loss/care concerns. It requires a referral, like any other OHIP-covered appointment, and otherwise works just like any other DermCafé OHIP virtual visit appointment Uncommonly, hair loss is caused by a condition other than the typical female or male pattern factors. If this is suspected for your case, you will require in-person care (e.g. injections) that DermCafé cannot provide, and will be instructed to seek care at an in-person clinic. Learn more here: dermcafe.ca/hair

Yes, it does! Published medical literature suggests that the large majority (80- 90%) of dermatologic concerns at the population level can be resolved through Video Visits with a Dermatologist.¹ Medical decisions reached via Video Visits are widely reported to directly parallel decisions made from in-person visits.² It has been well documented that teledermatology has the potential for reducing overall costs in a medical system.³ ¹ The majority of skin lesions in pediatric primary care attention could be managed by Teledermatology. Bianchi, G. M., et al. PLoS One. 2019 Dec 2;14(12):e0225479. doi: 10.1371/journal.pone.0225479. eCollection 2019. ² Teledermatology: A Review and Update. Lee, J. Eng, lish, J. C. American Journal of Clinical Dermatology. April 2018, Volume 19, Issue 2, pp 253–260 ³ Clinical effectiveness and cost-effectiveness of teledermatology: Where are we now and what are the barriers to adoption? Wang, R. H. et al. J Am Acad Dermatol. 2020 Feb 5. pii: S0190-9622(20)30151-1. doi: 10.1016/j.jaad.2020.01.065. ​

In order to re-focus the Medical Visit on you, the patient, we have re-designed the experience to simplify the process and minimize unnecessary paperwork. By taking 2 minutes to provide us with background on your medical history and skin concern, we streamline the process so that your Doctor is both prepared and focused for your visit.

DermCafé is appropriate for out-patient, non-urgent care. If you are experiencing a medical emergency, please report to your nearest Emergency Department ​

100% of your information is stored and accessed securely. Our entire platform is PIPEDA and HIPAA compliant and uses 256-bit encryption, which means it has the same encryption and security level as your online banking. Otherwise, we would not be offering these services. ​

Video Visits in ON, BC and AB: Your visit with the Family Doctor and Dermatologist are both 100% covered by OHIP / UHIP / CIHIP / Morcare / Military Blue Cross / MSP/ AHS. While we are aware of other companies which charge out-of-pocket in your province, we have designed DermCafé so that all medical services are billed through Canadian Medicare when Medicare publicly funds this service. ​ Video Visits in all other Provinces: Our primary goal to provide Medicare-covered Dermatology Video Visits. However, where that is not possible, we would rather offer quality care, than withdraw it completely. Please check dermcafecanada.com/new-provinces, to get connect with a Dermatologist If you are upset by the lack of publicly fund virtual care in your province, we encourage you to contact your provincial health care regulatory body to express your desire to lift this restriction! ​

DermCafé CAN safely provide virtual care for: Acne (pimples, hormonal acne, pores, etc) Rosacea (redness, flushing, sensitive skin) Minor rashes (hand eczema, etc) Other facial rashes (facial dandruff, perioral dermatitis) Pediatric skin concerns (eczema, acne, cradle cap, hemangiomas, etc) Facial skin discolouration (Sun spots, hyperpigmentation, melasma) Male hair loss Benign lesion removals in the Greater Toronto Area & Ottawa are available via transition to our Dermatology Team's physical offices DermCafé CAN'T safely provide virtual care for: Mole/melanoma/pigmented lesion concerns Concerns inside the mouth Concerns in the genital region Concerns on the scalp Full or regional skin checks Female hair loss Widespread and complex rashes Wounds Procedural care (e.g. skin cancer removals) Medical emergencies Prescription for controlled substances

After your Doctor refers you, please look for an email in your inbox titled "Book Your Dermatology Appointment." There is a link inside this email for you to Register for your Appointment. You must use this exact link to Register. If you cannot find this email, please check your junk/spam folder. If it is still not there, it is possible that your Doctor mis-typed your email address when sending the Referral. Please contact info@dermcafe.ca with the name of your referring provider so we can try to retrieve and correct your Referral ​ ​

During the Registration, if you select a skin concern unsuitable for virtual dermatology care, the Registration Form will pause, and you will be advised to seek care at an in-person clinic

Yes! We offer full care for all our listed conditions that we see Accutane (isotretinoin) is one of our most common prescriptions. Bloodtests are arranged via our platform. All of your ongoing care and visits related to Accutane will take place on DermCafé.

The higher the quality of your photo, the better our Doctors can assist you: ​ We recommend a simple 3 step approach: 1) Take a close up photo 2) Take a photo from specifically 4 cm away 3) Take a photo of the general area from specifically 10 cm away General tips: Ensure excellent lighting Centre your skin concern in the frame Ensure the photo is in-focus and not blurry (simply TAP in the centre of your frame) For more information, please view www.dermpics.com All skin conditions treated at DermCafé do not require up-close inspection. Thus, photo inspection by your Dermatologist is a safe method for your care

Please check your email inbox for a email titled DermCafé Portal for a link to your Patient Portal. If you do not see this email in your Inbox, please check your junk/spam folders. On the Portal, you can manage everything relating to your visit: Access your prescription Book your next appointment Access your lab forms if applicable etc

Free delivery of medications: Simply log onto your Patient Portal, look for the section called Prescription, choose the listed Pharmacy that offers free delivery, and click "Send". The pharmacy will contact you to arrange the delivery details. They deliver for FREE to any Canadian address (yes, that's right, all across Canada). Send my prescription to my pharmacy: Simply log into the prescription section and search for/type in your desired pharmacy. Please call your pharmacy before to medication pickup to ensure they received the fax. Unfortunately, most Canadian pharmacies can only receive prescriptions via fax, and this causes unnecessary delays for the patient, because fax technology is ancient and very error-prone. If your pharmacy has reception issues on their end, that is beyond our control. We are on the same page as you and would like you to receive your prescription as soon as possible! We (DermCafé) do not fill or transmit your prescription, so the fastest way to resolve any query you have is to contact the Pharmacy Team at rx@mypharmasmart.com or 416-444-4385 and they can address all your concerns! Please add rx@mypharmasmart.com to your contact list to ensure their emails to not go to your junk/spam folder. To follow Canadian security & privacy guidelines, we are unable to email you a PDF prescription. It is nothing personal against you, it is a privacy & security guideline.

As noted on the Portal, if you do not want your free skincare samples and free prescription delivery, you can choose to send your prescription to your own pharmacy of choice. Unfortunately, most Canadian pharmacies can only receive prescriptions via fax, and this causes unnecessary delays for the patient, because fax technology is ancient and very error-prone. If your pharmacy has reception issues on their end, that is beyond our control. We are on the same page as you and would like you to receive your prescription as soon as possible! We (DermCafé) do not fill or transmit your prescription, so the fastest way to resolve your query is to contact the Pharmacy Team at rx@mypharmasmart.com or 416-444-4385 and they can address all your concerns! Please add rx@mypharmasmart.com to your contact list to ensure their emails to not go to your junk/spam folder. To follow Canadian security & privacy guidelines, we are unable to email you a PDF prescription. It is nothing personal against you, it is a privacy & security guideline.

1. Log into your Portal (https://dermcafe.ca/patient-portal) 2. Look for the section My Prescription 3. Request a Prescription Refill. Your Doctor will review your request and, if appropriate, will authorize a prescription refill. A nominal charge applies for this Rapid Refill option, as no appointment is required for this. Please note that most tablet medications (e.g. Epuris) cannot be refilled via this convenient option, and require a live virtual visit with our Doctors. Please also note that DermCafé does not offer Prescription Refills via faxed requests from pharmacies.

After your visit concludes, you'll be instantly emailed access to your secure DermCafé Portal. Your prescription will be inside! (Along with everything else you need from your visit)

We regret that we are unable to answer any faxed queries. We continue to work on alternative methods of communication. Our Doctors are also providing patient care all day and are unavailable to answer queries over phone. Please also note that the entire DermCafé platform, including our secure email communication, has been verified by Ontario Health, which means that it meets all requirements for modern security and privacy. We communicate with many pharmacies seamlessly via secure email on a daily basis. Please email your query to info@dermcafecanada.com (a secure & encrypted account). Secure emails have no additional risk for communication. Please note that the CPSO does not mandate the use of faxes specifically for prescription refills or communication with pharmacists

The process is quite simple! Simply ask the patient to log into their Portal to request a Prescription Refill there. They can log onto their Patient Portal at https://dermcafe.ca/patient-portal Please note: there is a nominal charge for Rapid Prescription Refill option. Alternatively, the patient can book and wait for another appointment with our Doctors to receive their Refill. Faxed prescription refills will not receive any response. We regret that we are unable to answer any faxed queries. We continue to work on alternative methods of communication. Our Doctors are also seeing patients all day and are unavailable to answer queries over phone. Please also note that the entire DermCafé platform, including our secure email communication, has been verified by Ontario Health, which means that it meets all requirements for modern security and privacy. We communicate with many pharmacies seamlessly via secure email on a daily basis. Please note that the CPSO does not mandate the use of faxes specifically for prescription refills or communication with pharmacists

Your Doctor relies on your photos (not the video call) to examine your concern and prescribe medications. We need your cooperation to provide excellent quality, convenient virtual care to you. We understand photos are not possible with some concerns - e.g. excessive sweating, rashes that are no longer present, etc. If this applies to you, you can disregard these guidelines. Submitting poor quality photos may compromise the quality of medical care we can provide for you, increasing the chance of misdiagnosis of your condition, etc. If your photos is of poor-quality, your appointment will be cancelled until you resubmit appropriate photos

Please try the following: 1) Try it on a different browser. Please note, it will not work on Internet Explorer 2) Please ensure you are following the image size and file type requirements clearly written on the form. You may be uploading photos that exceed our stated size or are not in the right indicated format (JPEG or PNG, live photos are not accepted). If these attempts do not work, you can simply upload any placeholder image to complete your booking. Afterwards, please email your clear and well-lit photos to info@dermcafecanada.com and we will add them to your file. Unless our website indicates an ongoing system issue, we are continuing to receive successful appointment bookings 24/7, so all our systems are confirmed to be functioning normally.

The fastest way to get your question answered is by sending a Message via the chatbox. You can find this on the bottom right of DermCafé website pages or your Portal How do I log into my DermCafé Portal? Log onto your Patient Portal at https://dermcafe.ca/patient-portal ​

Children under 18 are not required to attend video call appointment if parent is present as long as high quality photos are submitted. However if your child is old enough to participate, they are encouraged to attend!

dermcafe.ca/shop We deliver Canada-wide!

All new concerns require a new Referral 1. Log back into your DermCafé Portal 2. Look to the section My Next Appointment 3. Book with a Family Doctor to get a Dermatologist Referral How to I log into my DermCafé Portal? Log onto your Patient Portal at https://dermcafe.ca/patient-portal

Your DermCafé Doctor will inform you of your next steps

Log onto your Patient Portal at https://dermcafe.ca/patient-portal

DermCafé is a modern and self-service Digital Dermatology clinic. The automation of processes is how we can offer you both convenient and rapid-access Appointments (e.g. waiting days instead of months). Our clinic also serves the entire provinces of Ontario, British Columbia, Alberta, Nova Scotia and New Brunswick, so our phone lines are constantly busy coordinating care with countless clinics and medical facilities, thus, we're unable to offer one-on-one tech support. The best way to contact us is by Messaging us through your Portal (or info@dermcafecanada.com if you haven't had an appointment yet). Unless our website indicates an ongoing system issue, we are continuing to receive successful appointment bookings 24/7, so all our systems are confirmed to be functioning normally. If you are having trouble with appointment booking, please try the following: 1) Try it on a different browser. Please note, it will not work on Internet Explorer. 2) Please ensure you are following the image size and file type requirements clearly written on the form. You may be uploading photos that exceed our stated size or are not in the right indicated format (JPEG or PNG, live photos are not accepted). If you are uncomfortable with the standard technology required to use DermCafé services, it is not the right option for you. Your alternative option is to wait for care at an in-person facility instead.

The laboratory will automatically send DermCafé your results. If you are able to obtain your own copy of the results, please feel free to email them to info@dermcafecanada.com (a secure and encrypted account), as laboratories can often be delayed in sending us your results. If you are in Ontario, please only do your labwork at Dynacare (Lifelabs in Ontario provides unreliable services).

All patients are provided with the same absolute control to choose their appointment date, time and Doctor. Additionally, all "APPOINTMENT DETAILS" emails and the numerous email & text reminders clearly state the appointment date and time. Finally, our instructions and policies are very clearly outlined in all emails, reminders and on the registration page. To be fair to all other patients to comply with the policies, and to be respectful of the Doctors reserving their time specifically for you, we are unable to provide preferential treatment to any one patient. In particular, for OHIP-covered Triage Appointments : After fundings changes from the Ministry of Health in April 2023, most virtual clinics can no longer afford to offer OHIP-covered virtual visits with Family Doctors, and will instead charge patients out-of-pocket. DermCafé has committed to continue these OHIP-covered Family Doctor visits, as these Doctors donate their time for patients. But, due to such limited resources and overwhelming demand, we're unable to waive any no-show fees for OHIP Triage appointments Please note: If you believe that a charge occurred in error, as it states clearly on the payment page, please contact info@dermcafe.ca, and do not proceed to pay. Initiating credit card chargebacks/payment dispute takes away from DermCafé resources that should be directed towards helping other patients. All patients who initiate a credit card chargeback/payment dispute will be permanently discharged from all DermCafé services.

If you believe that a charge occurred in error, as it states clearly on the payment page, please contact info@dermcafe.ca, and do not proceed to pay. Initiating credit card chargebacks/payment dispute takes away from DermCafé resources that should be directed towards helping other patients. All patients who initiate a credit card chargeback/payment dispute will be permanently discharged from all DermCafé services.