top of page

How This Works

Submit your Symptom info and photos online

Step 1

Submit you Info & Photos online

Takes 2 mins

This streamlines the process so that your Doctor is prepared for your visit. 

For video appointments:

Step 2

Book your Online Appointment

Choose a date and time most convenient for you

Book your Dermatology appointment online. Reschedule or cancel with one simple click.
Family Doctor referral

For video appointments:

Step 3

Video Visit with Your Dermatologist

Our Dermatologists diagnose based on your pre-submitted photos + info, and the appointment occurs via video call.

​

OHIP/UHIP/MSP/AHS visits require a Referral. Simply book a quick Visit with a DermCafé Family Doctor first

Video Visit with the Dermatologist

Step 4

Access Everything Anytime

All prescriptions qualify for nationwide free delivery with Dermatologist-selected skincare samples.

Shop Dermatologist-recommended skincare products anytime. Canada-wide delivery available.

Access your Online Patient Portal Anytime

What can be cared for virtually?

DermCafé CAN'T safely provide virtual care for:

  • Inadequately captured on photo:

    • Mole/skin cancer concerns

    • Concerns inside the mouth

    • Concerns in the anal/genital region

    • Hair loss besides male-pattern-type

    • Concerns on the scalp

    • Total or regional body skin checks

    • Severe eczema or psoriasis

    • Large birthmarks 

  • Requires in-person care from the onset:

    • Widespread/complex rashes

    • Wounds

    • Procedural care (e.g. skin cancer removals)

    • Warts

  • Medical emergencies

  • Prescription for controlled substances

 

These concerns require in-person care at physical Dermatologist offices. This is not an exhaustive list.

​

DermCafé CAN safely provide virtual care for:

  • Acne and acne scarring

  • Rosacea

  • Facial skin discolouration (Melasma)

  • Wrinkles/antiaging concerns

  • Other facial rashes (Seborrheic dermatitis, perioral dermatitis)

  • Keratosis pilaris

  • Pediatric skin concerns: eczema, cradle cap, hemangiomas & more 

  • Limited eczema (e.g. hand eczema)

  • Limited psoriasis

  • Contact dermatitis

  • Male-&-female pattern hair loss

  • Excessive sweating

​

Children under 18 are not required to attend video call appointment if parent is present as long as high quality photos are submitted. However if your child is old enough to participate, they are encouraged to attend!

DermCafé is a VIRTUAL clinic. All virtual visits are conducted via audio/video phone call and diagnoses made via submitted photos. We do NOT provide expedited follow-ups to in-person Dermatology clinics. All follow-ups must be arranged through DermCafé unless otherwise specified 
bottom of page